Privacy Policy
Who We Are
Skybod Cleaning Services operates as a trading name of Skybod Healthcare Ltd and is committed to protecting your privacy. Our registered operating address is Rosemary Crescent, Wolverhampton WV4 5BS, United Kingdom. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with our services, website, or communications. If you have any questions about this policy, please contact us at hello@skybodcleaning.co.uk.
Information We Collect
We collect personal information that you provide to us directly when you book a service, request a quote, make a payment, or communicate with us. This may include your name, property address, email address, telephone number, billing and payment details, and any information relevant to delivering a tailored cleaning service. Where necessary and lawful, we may also collect limited special category data that you voluntarily share with us to support the safe delivery of services. We automatically collect technical information when you visit our website, which may include IP address, browser type, pages visited, and interaction data collected through cookies and similar technologies.
How We Use Your Information
We use the personal information you provide to arrange, manage, and deliver cleaning services, process payments, respond to enquiries, and provide quotations. Your information helps us schedule appointments, communicate service details or updates, and resolve any issues that may arise. We may also use aggregated or anonymised information for the purpose of improving our services, monitoring performance, and understanding customer needs. Where permitted by law, we may send you service-related communications and important administrative messages relevant to your bookings.
Legal Basis for Processing
We process personal data where it is necessary to perform our contract with you, to comply with our legal obligations, or to pursue our legitimate business interests, such as arranging services and protecting our business from fraud. Where we rely on consent for specific marketing communications or optional services, you will be given a clear choice and may withdraw consent at any time by contacting us.
Sharing Your Information
We do not sell or rent your personal information to third parties for marketing purposes. We may share personal information with trusted third-party providers who assist us in delivering, processing, and supporting our services, including payment processors, insurance providers, software and IT support providers, and regulatory authorities when required by law. These partners are contractually obligated to maintain the confidentiality and security of your information and to process it only for the purposes we specify. In limited circumstances, we may disclose personal data to comply with legal obligations, to protect the rights, property, or safety of Skybod Cleaning Services, our staff, clients, or others, or in connection with legal proceedings or enforcement of contractual rights.
Data Security and Retention
We take the security of personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, loss, misuse, or alteration. Access to personal information is restricted to authorised personnel who need it to perform their duties. We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal, tax, or regulatory obligations, and to resolve any disputes. When information is no longer required, we will delete it or render it anonymous in a secure manner.
Your Rights
Subject to applicable law, you have rights in relation to the personal information we hold about you. These rights may include the right to access the personal data we hold, to request correction of inaccurate information, to request deletion or restriction of processing, and to object to certain processing activities. You may also have the right to request a copy of your personal data in a commonly used, machine-readable format. To exercise any of these rights or to raise a concern about how we process your information, please contact us at hello@skybodcleaning.co.uk. If you remain dissatisfied after contacting us, you have the right to complain to the Information Commissioner’s Office (ICO) in the United Kingdom.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse site usage, and support functionality such as form submissions. You can manage cookie settings through your browser, although disabling certain cookies may affect the performance or availability of features on our site. Where required by law, we will obtain consent for non-essential cookies before they are placed on your device.
International Transfers
Where necessary for the provision of our services, we may transfer personal information to service providers located outside the United Kingdom. Where transfers occur, we will ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will publish the updated policy on our website and indicate the date of the latest revision. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
Contact Us
For any enquiries related to this Privacy Policy, to exercise your privacy rights, or to request further information about how we handle your data, please get in touch with us at hello@skybodcleaning.co.uk or write to Skybod Healthcare Ltd, Rosemary Crescent, Wolverhampton WV4 5BS, United Kingdom.